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Glossary
What is a delivery outcome?
The explicit close of a commitment: what actually shipped, and — when the result is not a clean delivery — what differed from the promise.
Tracking means delivery is happening; the outcome means it is closed. A demand is only complete once the outcome is recorded and a lesson has been written.
This definition comes from building DeliverySheet — it takes a vague work request to a clear delivery decision, so the shape, owner, capacity, dependencies and open questions are on the table before anyone commits people or a date.